Use this cleaning service agreement to confirm scope, schedule, pricing, cancellations, and responsibilities between a cleaner and a client. It helps reduce disputes and sets expectations clearly.
Cleaning Service Agreement
Disclaimer: This template is for general information only and is not legal advice. Consider adapting it to your services, pricing, and cancellation policies.
Copy & Paste Template
CLEANING SERVICE AGREEMENT (UK) – TEMPLATE
Agreement date: [DD/MM/YYYY] Agreement ref (optional): [AGR-001]
CLEANER/COMPANY
Business name: [Business Name]
Email/Phone: [Email] | [Phone]
Address: [Business Address]
VAT (if any): ☐ Not VAT registered ☐ VAT registered (VAT No: [ ])
CLIENT
Client name: [Client Name]
Client email/phone: [ ]
Service address: [Property Address] Postcode: [ ]
Service type: ☐ Regular ☐ Deep Clean ☐ End of Tenancy ☐ Office/Commercial ☐ Other: [ ]
Start date: [DD/MM/YYYY]
1) SERVICES & SCOPE
The Cleaner will provide cleaning services at the Service Address as described below.
Scope/description:
____________________________________________________________
____________________________________________________________
Inclusions (tick if applicable): ☐ Kitchen ☐ Bathrooms ☐ Bedrooms ☐ Living areas ☐ Hallway/Stairs ☐ Internal windows ☐ Other: [ ]
Exclusions (if any): _________________________________________
2) SCHEDULE
Frequency: ☐ One-off ☐ Weekly ☐ Fortnightly ☐ Monthly ☐ Other: [ ]
Preferred day/time: [ ]
Estimated duration (optional): [ ] hours
Access method: ☐ Client present ☐ Keys ☐ Concierge ☐ Other: [ ]
3) FEES & PAYMENT
Price: £[ ] (☐ fixed price ☐ hourly rate £[ ]/hr)
Deposit (optional): £[ ] due by [DD/MM/YYYY]
Balance due: ☐ On completion ☐ Before service ☐ Within [X] days of invoice
Payment method(s): ☐ Bank transfer ☐ Cash ☐ Card ☐ Other: [ ]
Late payment (optional): [e.g., 2% above BoE base rate] or £[ ] admin fee after [X] days
4) SUPPLIES & EQUIPMENT
Cleaning products/equipment provided by: ☐ Cleaner ☐ Client ☐ Mixed
If the Client provides supplies, the Client is responsible for ensuring they are safe and suitable.
Special instructions/allergies (optional): __________________________________
5) STANDARDS & RE-CLEAN POLICY
The Cleaner will perform the service with reasonable care and skill.
If the Client is unhappy, notify the Cleaner within [24/48] hours.
Re-clean/remedy (optional): Cleaner will re-clean the affected area(s) once at no extra cost if issues are within scope.
6) CANCELLATIONS & RESCHEDULING
• Client cancellations: ☐ Free up to [X] hours before ☐ Fee applies within [X] hours.
• Cleaner cancellations: Cleaner will offer a reschedule or refund any prepaid amounts.
• If access is not provided at the agreed time, a call-out fee of £[ ] may apply (optional).
7) DAMAGE / LIABILITY
Cleaner will take reasonable care. Report accidental damage as soon as possible.
Cleaner is not responsible for:
• Pre-existing damage, wear and tear, or fragile items not disclosed
• Damage caused by faulty fixtures or unsafe conditions at the property
• Loss/damage where the Client has not provided reasonable access or information
Liability cap (optional): limited to the total fees paid for the affected service.
8) HEALTH & SAFETY
Client agrees to provide a safe working environment and inform the Cleaner of hazards.
Hazards/risks (optional): __________________________________________
9) PRIVACY & CONFIDENTIALITY
Both parties will keep personal information confidential and use it only for delivering the service.
10) TERMINATION
Either party may end this agreement by giving notice: [X days] (for regular services).
For one-off services, this agreement ends after service completion and payment.
11) SIGNATURES
Client signature: __________________________ Date: ____ / ____ / ______
Cleaner/Company signature: __________________ Date: ____ / ____ / ______
