Refund Policy Template
Use this simple refund policy template for freelancers and small businesses selling services or digital downloads. Replace the placeholders and publish on your website.
Disclaimer: This template is for general information only and is not legal advice. Refund rights can vary depending on what you sell (services, digital products, subscriptions) and how you sell it.
Refund Policy – Copy and Paste Template
REFUND POLICY
Last updated: [DD/MM/YYYY]
This Refund Policy applies to purchases made from:
Business name: [Your Business Name]
Website: [Your Website]
Email: [Support Email]
1) OVERVIEW
We aim to provide high-quality services and products. This policy explains when refunds may be available and how to request one.
2) SERVICES (BOOKINGS / PROJECTS)
If you purchased a service (e.g., consulting, cleaning, design, development):
Cancellation by the customer:
• More than [X] hours/days before the booking/start date: ☐ Full refund ☐ Partial refund ([%]) ☐ No refund
• Less than [X] hours/days before the booking/start date: ☐ No refund ☐ Partial refund ([%])
• No-shows: ☐ No refund
If work has already started:
• Refunds are assessed based on work completed. Any completed work and non-refundable costs may be deducted.
Rescheduling:
• You may reschedule once if you give at least [X] hours/days’ notice.
3) DIGITAL DOWNLOADS (TEMPLATES / FILES)
If you purchased a digital product/download:
• Due to the nature of digital files, we generally do not offer refunds once the file has been downloaded/accessed.
Exceptions (where we may refund):
• Duplicate purchase (you paid twice for the same item)
• File is defective/corrupted and we cannot fix or replace it within a reasonable time
• You did not receive access and we cannot provide access after support review
4) SUBSCRIPTIONS / MEMBERSHIPS (IF APPLICABLE)
If you offer a subscription:
• You can cancel anytime.
• Refunds for subscription periods already billed: ☐ Not offered ☐ Offered within [X] days of billing (details)
5) HOW TO REQUEST A REFUND
To request a refund, email: [Support Email] with:
• Your name and email used at checkout
• Order number / receipt
• What you purchased
• Reason for request (and screenshots if relevant)
We aim to respond within [X] business days.
6) PROCESSING TIME
If approved:
• Refunds are processed to the original payment method.
• Processing time: [X–Y] business days (bank/payment provider times may vary).
7) CONTACT
If you have questions, contact:
[Support Email] | [Business Address (optional)]