Repair Request / Complaint to Landlord UK
Use this template to report repairs to your landlord/agent in writing and request a clear timeline for action.
- Best for: Tenants requesting repairs
- Format: Copy & paste
- Last updated: January 2026
Copy and Paste Template
[Your Full Name]
[Your Address]
[Postcode]
[Email Address]
[Phone Number]
[Date]
[Landlord/Agent Name]
[Landlord/Agent Address]
[Postcode]
Subject: Repair request – [Property Address]
Dear [Landlord/Agent Name],
I am writing to report repair issues at the property:
[Property Address]
The following issues require attention:
1. [Issue 1 – e.g., leaking tap in kitchen] – first noticed on [Date]
2. [Issue 2 – e.g., damp/mould in bedroom] – first noticed on [Date]
3. [Issue 3 – e.g., heating not working] – first noticed on [Date]
Impact (if relevant):
• [e.g., water leaking onto floor / safety risk / affecting heating / affecting health]
I would be grateful if you could confirm:
• When the repairs will be inspected
• The expected timeline for repair completion
• Who will be attending (contractor name/company) and how they will access the property
I am available for access at the following times:
• [Day/Time option 1]
• [Day/Time option 2]
• [Day/Time option 3]
Please acknowledge receipt of this letter and provide an update within [7] days. If you require any further information or photos/videos of the issues, I can provide them.
If the issues are not addressed within a reasonable timeframe, I may seek further advice from my local council or Citizens Advice.
Thank you for your prompt attention.
Yours sincerely,
[Your Full Name]
Second Reminder / Escalation
Repair Request Follow-Up Letter (UK)
Use this if you’ve already reported the issue and it hasn’t been fixed.
[Your Full Name]
[Your Address]
[Postcode]
[Email Address]
[Phone Number]
[Date]
[Landlord/Agent Name]
[Landlord/Agent Address]
[Postcode]
Subject: Follow-up repair request – [Property Address]
Dear [Landlord/Agent Name],
I am writing to follow up on my previous repair request dated [Previous Date] regarding the following issue(s) at:
[Property Address]
• [Issue 1]
• [Issue 2]
As of today, the issue(s) remain unresolved. Please confirm:
• The date/time of inspection (if not already completed)
• The scheduled repair date and expected completion timeline
• Contractor details (if applicable)
Given the impact of the issue(s) ([brief impact: safety/health/ability to use facilities]), I would appreciate an update within [48 hours/7 days] and a clear plan to resolve the problem.
If the issue is not addressed within a reasonable timeframe, I may seek further advice from my local council or Citizens Advice.
Thank you. I look forward to your prompt response.
Yours sincerely,
[Your Full Name]
Urgent Repair / Safety Risk
Use this when the repair is urgent or poses a safety/health risk.
[Your Full Name]
[Your Address]
[Postcode]
[Email Address]
[Phone Number]
[Date]
[Landlord/Agent Name]
[Landlord/Agent Address]
[Postcode]
Subject: Urgent repair request – [Property Address]
Dear [Landlord/Agent Name],
I am reporting an urgent repair issue at:
[Property Address]
Issue: [e.g., no heating/hot water / electrical fault / significant leak / severe damp and mould]
First noticed: [Date]
Current impact: [e.g., unsafe conditions / risk of damage / affecting health]
Please treat this as urgent and confirm as soon as possible:
• When the issue will be inspected
• The earliest available repair date
• Who will attend (contractor details) and access arrangements
I am available for access at:
• [Option 1]
• [Option 2]
If needed, I can provide photos/videos and further details immediately.
Thank you for your urgent attention.
Yours sincerely,
[Your Full Name]
Disclaimer
This template is for general information only and is not legal advice.